WELMIZ SHIPPING POLICY

Processing & Dispatch

All orders are processed within 1 to 3 business days (excluding weekends and public holidays). You will receive a tracking email with your tracking number as soon as your order dispatches.

Domestic Shipping (Australia)

- Orders under $100 AUD: Standard shipping calculated at checkout (3–7 business days).

- Orders $100 AUD and over: FREE Standard Shipping applied automatically at checkout (3–7 business days).

- Express Shipping: Calculated at checkout (1–3 business days).

*Free shipping applies to Standard Metro and Regional zones. For remote or offshore Australian addresses, standard calculated rates apply at checkout, and delivery timeframes may extend up to 10 business days.

International Shipping

We ship worldwide to select international destinations using reputable international carriers, including DHL Express and standard international postal networks.

- Carrier Options & Rates: Calculated at checkout based on destination, speed, and parcel weight.

- Estimated Delivery Timeframes:

  * DHL Express: 2–5 business days worldwide.

  * Standard International: 6–15 business days depending on destination.

- Customs, Taxes & Duties: International orders may be subject to import duties, taxes (including VAT/GST), and customs clearing fees levied by your destination country. These additional charges are the responsibility of the customer.

Delivery & Safe Drop

Domestic parcels are delivered via Australia Post, and international parcels are delivered via DHL Express or local partner postal services. If no one is available to receive the delivery, drivers may leave the parcel in a safe place at your address. If a safe location is unavailable, your order will be redirected to the nearest local post office or carrier service center for collection.

Order Mistakes & Return Shipping

Please double-check your shipping details at checkout. If you notice an error in your address, email us immediately at info@welmiz.com.

- Return Shipping Costs: Return shipping fees are the responsibility of the customer. Return postage costs are non-refundable.

- Undeliverable Parcels: Once an order has dispatched from our facility, address changes cannot be made, and redelivery fees will apply for parcels returned due to an invalid or incomplete address.

Damaged Orders & Security

- Damaged Items: If your order arrives leaking or damaged, please email clear photos of the product and outer packaging to info@welmiz.com within 48 hours of delivery so we can arrange a replacement.

- Freight Forwarders: We reserve the right to cancel and refund orders destined for known commercial freight forwarding addresses.

Contact Us

Email: info@welmiz.com / info@welmiz.com.au

Address: PO Box 798, Cowra NSW 2794, Australia

Phone: +61 477 207 097