Refund policy
WELMIZ REFUND & RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for change of mind.
To be eligible for a return, your item must be in the exact condition that you received it: unopened, unused, with all hygiene seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at info@welmiz.com. If your return is accepted, we will send you instructions on how and where to send your package. Return postage costs are the responsibility of the customer and are non-refundable. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, leaking, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately with a replacement or refund.
Exceptions / Non-Returnable Items
Due to strict health and safety standards:
Personal Care, Hair care & Skin care: Opened, unsealed, or used skincare, hair care, or liquid products cannot be returned.
Fitness & Body Gear: Items that have been worn, washed, or used are non-returnable.
Sale & Promotional Items: We cannot accept returns on final sale items, promotional gifts, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the eligible unopened item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unopened or unused, with original seals intact, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@welmiz.com.
Contact Us
Email: info@welmiz.com / info@welmiz.com.au
Address: PO Box 798, Cowra NSW 2794, Australia
Phone: +61 477 207 097